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remote assistance

Request the following zip file from us:

CTSRemoteQS.zip (less than 2 MB). This small program will not be installed on your computer. CTSRemoteQS.exe MD5SUM: DB 96 55 A5 D5 ED 04 04  0A 11 49 BA 3B D2 B7 79
 
Then,
  1. Save the zip file to your Desktop and unzip it
  2. Make sure your computer is still connected to Internet
  3. Double click on the extracted file CTSRemoteQS.exe
  4. You will see a pop up window similar to the one below, tell us the ID and Password shown
 

That’s simple, from here on we will help you fixing your computer. And we will keep you informed from time to time till we complete the job.

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